“After a pipe burst in my basement, the Shield team responded within an hour. Professional, efficient, and they saved us thousands in potential damage. Couldn't recommend them more highly!”
60-minute response
24/7 live answer
4.9/5 rating
Why Shield
The standard we bring to every job.
From brownstones in Brooklyn to high-rises in Manhattan, we bring the same standard: fast response, careful work, and clear communication — backed by experienced crews and professional equipment.
60-Minute Emergency Response
We aim to arrive within 60 minutes across Brooklyn and NYC to stop damage, extract water, and start structural drying.
Attention to Detail
We focus on salvaging your property and belongings, minimizing replacement costs and unnecessary invoices.
Satisfaction Guarantee
Five-star feedback from homeowners and businesses throughout Brooklyn and Manhattan.
Services
What we handle on every loss.
01
Emergency extraction
Standing water removed fast with commercial pumps and extraction equipment.
02
Structural drying
Air movers and dehumidifiers run until moisture readings hit industry standards.
03
Floor & carpet
Hardwood, carpet, tile, and subfloor restored after water damage.
04
Drywall & paint
Water-damaged walls removed, rebuilt, textured, and painted to match.
05
Kitchen & bath
Cabinets, counters, fixtures, and finishes restored after a loss.
06
Waterproofing
Basement, foundation, and moisture barriers that keep water from coming back.By the numbers
Fast response. Reliable results.
Across Brooklyn & Manhattan
500+
PROPERTIES RESTORED
60min
RESPONSE TIME
24/7
EMERGENCY SERVICE
100%
SATISFACTION RATE
After you call
What happens next.
We respond fast, then work the job in clear stages — from first extraction through drying, rebuild, waterproofing, and final walkthrough so the loss does not come back.
Step 1
Initial Response
24/7 emergency response and water extraction services
Within hours of contact
- Complete property access coordination
- Water classification (clean/gray/black)
- Immediate safety hazard identification
- Initial insurance contact
- Preliminary damage documentation
- Emergency power assessment
- Initial extraction equipment setup
Step 2
Professional Drying
Industrial-grade drying process with advanced monitoring
Minimum 7-14 days
- Custom drying plan development
- Moisture mapping creation
- Daily moisture readings at marked points
- Temperature and humidity monitoring
- Equipment adjustment as needed
- Daily progress documentation
- Drying time estimates based on materials
Step 3
Damage Analysis
Comprehensive evaluation of all affected areas and materials
Throughout drying (1-2 weeks)
- Floor system evaluation (all layers)
- Wall cavity inspection
- Cabinet and millwork assessment
- Ceiling and support evaluation
- Electrical system inspection
- Plumbing system assessment
- HVAC system evaluation
- Insulation condition check
- Moisture barrier inspection
Step 4
Insurance Coordination
Detailed claims management and scope development
2-3 weeks for initial process
- Detailed photo documentation
- Moisture reading logs
- Line-item damage scope
- Material replacement specifications
- Code upgrade requirements
- Additional damage documentation
- Price verification process
- Adjuster coordination
- Supplemental claim preparation
Step 5
Material Selection
Shield-led selection of replacement materials and finishes for your rebuild
2-4 weeks for selections
- Sample procurement and review
- Material availability verification
- Lead time assessment
- Budget consideration for each item
- Material grade selection
- Color and style matching
- Installation requirement review
- Material ordering coordination
- Storage and delivery planning
Step 6
Removal & Preparation
Systematic demolition and site preparation for Shield rebuild work
1-3 weeks based on scope
- Work area isolation
- Furniture and content protection
- Floor covering removal
- Cabinet and fixture removal
- Drywall and insulation removal
- Subfloor inspection and removal
- Surface preparation
- Debris removal and sorting
- Anti-microbial treatment
Step 7
Rebuild & Home Improvement
Full restoration and finish work — flooring, drywall, paint, kitchen & bath, plus waterproofing so it does not happen again
Scheduled after the structure is dry
- Framing repairs as needed after mitigation
- New drywall, texture, and paint
- Flooring installation — hardwood, carpet, tile, and more
- Cabinet, countertop, and fixture installation
- Kitchen and bath restoration and upgrades
- Basement, foundation, and moisture-barrier waterproofing
- Finish carpentry and trim
- One crew from dry-out through finished, protected space
Step 8
Final Inspection
Quality assurance, waterproofing check, and full restoration project completion
1-2 weeks for final process
- Client walkthrough of completed restoration
- Confirm waterproofing and moisture barriers are in place
- Punch list for remaining items
- Final cleaning of work areas
- Moisture verification and drying logs for insurance
- Final photographs
- Project closeout documents
Customer stories
What our clients say
FAQ
Frequently asked questions
Shield water damage restoration — serving Brooklyn, Manhattan, and Queens.
How fast can Shield respond to a water damage emergency in NYC?
Shield targets a 60-minute response for water damage emergencies across Brooklyn, Manhattan, and Queens. Our crews are dispatched 24/7, 365 days a year, and arrive with extraction and drying equipment ready to start mitigation immediately.
Is Shield available 24 hours a day for water damage?
Yes. Shield Water Damage Restoration and Repairs is available 24 hours a day, 7 days a week, 365 days a year. We answer the phone live — no voicemail — and dispatch crews for night, weekend, and holiday emergencies throughout NYC.
What should I do while waiting for the water damage team to arrive?
If it is safe, shut off the main water supply for a burst pipe. Move valuables and electronics to higher ground, avoid standing water because of electrical hazards, do not use fans on sewage-contaminated water, and take photos of the damage for your insurance claim. Your safety comes first.
What do I do if a pipe bursts in my NYC apartment?
Shut off the water at the main or apartment valve if you can, then call Shield immediately. In a multi-unit building, notify building management so they can isolate the riser. Move belongings away from the leak, place buckets or towels to limit spread, and avoid electrical outlets near the water. Our team handles extraction, drying, and coordination with the building.
Does Shield work with insurance companies?
Yes. Shield works with all major insurance carriers in New York. We document damage thoroughly with moisture readings and photos, provide detailed reports, and help guide you through the claims process so nothing important is missed.
Will Shield help with my water damage insurance claim?
Yes. We provide documentation your carrier needs, including scope of damage, moisture maps, drying logs, and a written estimate. We can communicate directly with your adjuster and attend the on-site inspection when scheduled.
24/7 emergency
Water emergency? Call Shield.
One team across Brooklyn, Manhattan, and Queens — same equipment, same process, same commitment.
+1 (646) 921-5667
Service areas
Here when New York needs us.
From pre-war risers in Brooklyn to high-rise leaks in Manhattan and Queens, Shield serves homes, co-ops, and businesses with neighborhood crews and a single standard: fast extraction, controlled drying, and clear communication.
- Downtown Brooklyn
- Bushwick
- Park Slope
- Williamsburg
- South Brooklyn
- SoHo
- Tribeca
- Upper West Side
- Upper East Side
- Chelsea
- Gramercy Park
- Financial District
- Queens