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Shield targets a 60-minute response for water damage emergencies across Brooklyn, Manhattan, and Queens. Our crews are dispatched 24/7, 365 days a year, and arrive with extraction and drying equipment ready to start mitigation immediately.

Yes. Shield Water Damage Restoration is available 24 hours a day, 7 days a week, 365 days a year. We answer the phone live — no voicemail — and dispatch crews for night, weekend, and holiday emergencies throughout NYC.

If it is safe, shut off the main water supply for a burst pipe. Move valuables and electronics to higher ground, avoid standing water because of electrical hazards, do not use fans on sewage-contaminated water, and take photos of the damage for your insurance claim. Your safety comes first.

Shut off the water at the main or apartment valve if you can, then call Shield immediately. In a multi-unit building, notify building management so they can isolate the riser. Move belongings away from the leak, place buckets or towels to limit spread, and avoid electrical outlets near the water. Our team handles extraction, drying, and coordination with the building.

Yes. Shield works with all major insurance carriers in New York. We document damage thoroughly with moisture readings and photos, provide detailed reports, and help guide you through the claims process so nothing important is missed.

Yes. We provide documentation your carrier needs, including scope of damage, moisture maps, drying logs, and a written estimate. We can communicate directly with your adjuster and attend the on-site inspection when scheduled.