Mackage
24/7 ceiling leak — Manhattan, Brooklyn & Queens
Ceiling Leak or Water From Upstairs?We stop the damage tonight
Water coming through the ceiling from the apartment above, a roof or a riser? Shield finds the source, protects your unit, and dries the ceiling and walls — 24/7, 60-minute response, live answer.
Call about a ceiling leak: +1 (646) 921-566724/7 live answer • 60-minute target • No voicemail
Get help with a ceiling leak
A dispatcher will call you back. If water is dripping now, call first.
Why a ceiling leak cannot wait
Wet ceilings sag, fall, and grow mold inside 48 hours
Find the source
Moisture meters and thermal imaging trace the leak to the unit above, the roof, or a riser — so it actually stops
Protect your unit
Contain the drip, relieve a bulging ceiling safely, and move and cover furniture and floors
Dry, then rebuild
Dry the joists and drywall to standard, then patch, skim, and paint so the ceiling looks like nothing happened
Paperwork for the building
Photos, moisture readings, and a cause report for your insurer, managing agent, co-op or condo board
Ceiling leaks we handle every week
Apartments, co-ops, condos, brownstones and top-floor units
From the apartment above
- Toilet or tub overflow upstairs
- Leaking shower pan or grout
- Washer or dishwasher hose failures
- Neighbor not home or not answering
Pipes and risers
- Burst or pinhole pipe in the ceiling
- Radiator and heating riser leaks
- Sprinkler line leaks
- Condensation from AC and ducts
Roof and exterior
- Top-floor roof leaks in storms
- Parapet and flashing failures
- Skylight and bulkhead leaks
- Water through windows and brick
Signs you need us now
- Brown stains or bubbling paint
- Sagging or soft drywall
- Water dripping from light fixtures
- Musty smell after a leak
Stop it, dry it, fix the ceiling
We make the space safe, trace where the water is coming from, dry the cavity above the ceiling, and repair drywall and paint — one company from the first drip to the final coat.
- Contain the leak and protect floors and furniture
- Trace the source with meters and thermal imaging
- Open only what is needed and dry the ceiling cavity
- Patch, skim, prime and paint — documented for insurance
Ceiling leak repair in Manhattan, Brooklyn and Queens
In New York most ceiling leaks start in someone else's space: the unit above, the roof, or a shared riser. You still have to deal with the water in your home tonight. Shield answers live 24/7 and targets a crew on site within 60 minutes.
We work with tenants, owners, managing agents, and co-op and condo boards every week. You get a clear cause report, moisture readings and photos, so the right party and insurer pay for the repair.
Most ceiling leaks are dried in 2–4 days. Once the ceiling reads dry we rebuild it — drywall, skim coat and paint — so you are not left with a hole and a stain.
Water coming through the ceiling? Call now
24/7 ceiling leak response across Manhattan, Brooklyn and Queens
Call +1 (646) 921-5667Selected clients
Jobs we've been trusted on.
7-Eleven
Police Athletic League of New York
William Morris Endeavor
Giorgio Armani
Mackage
7-Eleven
Police Athletic League of New York
William Morris Endeavor
Giorgio Armani
Customer stories
What our clients say
FAQ
Frequently asked questions
Shield water damage restoration — serving Brooklyn, Manhattan, and Queens.
How fast can Shield respond to a water damage emergency in NYC?
Shield targets a 60-minute response for water damage emergencies across Brooklyn, Manhattan, and Queens. Our crews are dispatched 24/7, 365 days a year, and arrive with extraction and drying equipment ready to start mitigation immediately.
Is Shield available 24 hours a day for water damage?
Yes. Shield Water Damage Restoration and Repairs is available 24 hours a day, 7 days a week, 365 days a year. We answer the phone live — no voicemail — and dispatch crews for night, weekend, and holiday emergencies throughout NYC.
What should I do while waiting for the water damage team to arrive?
If it is safe, shut off the main water supply for a burst pipe. Move valuables and electronics to higher ground, avoid standing water because of electrical hazards, do not use fans on sewage-contaminated water, and take photos of the damage for your insurance claim. Your safety comes first.
What do I do if a pipe bursts in my NYC apartment?
Shut off the water at the main or apartment valve if you can, then call Shield immediately. In a multi-unit building, notify building management so they can isolate the riser. Move belongings away from the leak, place buckets or towels to limit spread, and avoid electrical outlets near the water. Our team handles extraction, drying, and coordination with the building.
Does Shield work with insurance companies?
Yes. Shield works with all major insurance carriers in New York. We document damage thoroughly with moisture readings and photos, provide detailed reports, and help guide you through the claims process so nothing important is missed.
Will Shield help with my water damage insurance claim?
Yes. We provide documentation your carrier needs, including scope of damage, moisture maps, drying logs, and a written estimate. We can communicate directly with your adjuster and attend the on-site inspection when scheduled.
Emergency Response
+1 (646) 921-5667