“After a pipe burst in my basement, the Shield team responded within an hour. Professional, efficient, and they saved us thousands in potential damage. Couldn't recommend them more highly!”
Why Shield
One Shield standard on every job: fast response, modern equipment, and clear communication — from brownstones in Brooklyn to high-rises in Manhattan and homes in Queens.
We target a 60-minute arrival for water damage emergencies across Brooklyn, Manhattan, and Queens — 24/7.
Free assessment with a clear, written estimate before work proceeds. No hidden costs, no surprise invoices.
Every crew is experienced in water damage restoration and NYC's pre-war, multi-unit building stock.
We document damage with photos and moisture readings and provide reports your insurer expects.
You get real-time updates and drying-log readings as your property returns to a dry standard.
If something is not right, we make it right. Our reputation across NYC depends on every job.
We answer live, day or night, and dispatch the nearest Shield crew to your address.
We inspect the damage, take moisture readings, and give you a clear scope and written estimate.
We remove standing water and run commercial drying equipment, monitoring moisture daily until dry.
Once dry, we help you find a contractor for rebuild work — we do not perform reconstruction.
Customer stories
FAQ
Shield water damage restoration — serving Brooklyn, Manhattan, and Queens.
Shield targets a 60-minute response for water damage emergencies across Brooklyn, Manhattan, and Queens. Our crews are dispatched 24/7, 365 days a year, and arrive with extraction and drying equipment ready to start mitigation immediately.
Yes. Shield Water Damage Restoration and Repairs is available 24 hours a day, 7 days a week, 365 days a year. We answer the phone live — no voicemail — and dispatch crews for night, weekend, and holiday emergencies throughout NYC.
If it is safe, shut off the main water supply for a burst pipe. Move valuables and electronics to higher ground, avoid standing water because of electrical hazards, do not use fans on sewage-contaminated water, and take photos of the damage for your insurance claim. Your safety comes first.
Shut off the water at the main or apartment valve if you can, then call Shield immediately. In a multi-unit building, notify building management so they can isolate the riser. Move belongings away from the leak, place buckets or towels to limit spread, and avoid electrical outlets near the water. Our team handles extraction, drying, and coordination with the building.
Yes. Shield works with all major insurance carriers in New York. We document damage thoroughly with moisture readings and photos, provide detailed reports, and help guide you through the claims process so nothing important is missed.
Yes. We provide documentation your carrier needs, including scope of damage, moisture maps, drying logs, and a written estimate. We can communicate directly with your adjuster and attend the on-site inspection when scheduled.